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Circuit Shitty

Monday, September 24th, 2007

There once was a reason why I avoided shopping at Circuit City, but I don't remember it anymore. I think it has something to do with not being able to find a sales associate when I needed one, or maybe I hit a monster pothole in their parking lot. Either way, I never really consider CC for making an electronics purchase.

Today Rachelle went there to pick up my birthday present after seeing it on sale on their website. They also had an ipod case on sale that she wanted. She gets there and finds that the products in the store are more expensive (by like a 3rd) than they are online. So she asks an associate if they'll honor their online prices at the store. He says yes. She goes to the service desk and the guy there starting ringing her up. Then this chick manager comes up and says that it's against store policy to do that. So she could have purchased the item online and picked it up in that store for the cheaper price (with no shipping), but they wouldn't just give her the price. So she says she isn't going to buy either item and the chick is all like "have a nice day!"

So she comes home and then calls their customer service number to get the scoop on their policies. According the "Rose" over in India, they should have given her the online price. Rose also calls the store and talks to someone about something for like 20 minutes finally coming back on the line and says that we can go back to the store to get the merchandise for the online price. Rachelle then asks them to express ship them to us at no cost. Rose doesn't go for that.

So we go back to CC after dinner to pick up our wares. We find my present (I already knew what it is) and her ipod case and head to the first goon at a register. We gave him the stuff and a print out of the pricing on the website. With no arguing needed, he rung them up and adjusted the prices. He had a little difficulty when it came to charging her credit card, almost charging her $11,000, but we finally got there.

This will probably be my new reason for not shopping at CC.

Comments (2) Subscribe

Manda
#1 - Sep 25, 2007 at 5:21 AM
Sounds like a good reason to me.
Happy Birthday by the way (isn't this early?).
Joe
#2 - Sep 25, 2007 at 5:28 AM
Thank you! Yes it's a bit early, my birthday is on the 4th.

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