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Premium Text Messaging

Wednesday, March 10th, 2010

Verizon is a bunch of criminals! Other carriers might do this too, but I only have experience with Verizon Wireless. The prices they charge for text messaging are a total scam, but then there are premium text messages.

Apparently third-party companies that offer crap like horoscopes and jokes-of-the-day send you useless text messages and then bill Verizon $10 per month on behalf of you. So what does Verizon do? They bill you for it! The greatest part is once they get your number they sign you up for their service. They send you an initial text that looks like spam and expect you to text them back with "stop" or something to cancel. If you ignore it like you're supposed to do with all spam, you get a recurring charge on your Verizon bill.

I recently spoke to a Verizon rep about this because Rachelle got one of these messages and she (the rep) admitted to me that it's a scam. I asked why Verizon plays along with these companies since they're the one charging their customers on behalf of these companies and she didn't really have an answer for me.

I'm completely astounded that it's legal for 3rd party companies to add a significant charge to our bill without our expressed permission, simply because we didn't tell them not to. This happened for the first time last year because of a Facebook application. Apparently when you add this app (not sure which one it was) it takes the "I agree to give this app access to my information" confirmation button as an agreement to sign up for their service and a $10/mo charge. We sorted this out back when it happened and had Verizon put a block on all premium txt messages for all our phones.

Rachelle got what looked like another premium txt last week and got on the horn with Verizon right away. The first rep said it was indeed a premium text and to text back "stop." She asked why she got it since we have a block on all our phones and the rep said we needed to dial *228 to reprogram the phone before the block would work. I called back because *228 failed and the rep I spoke to says the block was on and we didn't need to do anything for it. She also said this latest message was just spam, not an actual premium txt. I love how you can get completely different information from different customer service reps...


Tags: scam Verizon

Comments (1) Subscribe

#1 - Mar 13, 2010 at 8:19 AM
I had gotten those a while back also. I did text the word stop and it seemed to have worked, because I stopped getting them. Every now and then I get the spam message. That was the result of that IQ test app on FB. That was one app that started it all.

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